Triple Zero Victoria

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My adjournment matter is directed to the Minister for Emergency Services in the other place, and the action I seek is for the minister to join me at Triple Zero Victoria. Located on Lakeside Drive in Burwood East in the heart of my electorate, this magnificent institution serves not only the residents of the Glen Waverley district but also Victoria as a whole. Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. In short, Triple Zero Victoria is an essential service for our state. They keep us safe and are there for us when Victoria is at its most vulnerable, and they deserve our heartfelt gratitude. The contribution our emergency services workers make to our state cannot be overstated. I was so happy to see the Triple Zero team alongside all their amazing emergency services personnel were given a lap of honour at the annual AFL emergency services match.

I would also like to take this opportunity to once again encourage the community to save 000 calls for emergencies. Our emergency services crews need to respond to the highest priority cases first, and therefore non-life-threatening situations should not get in the way of these emergencies. By allowing our emergency services to respond to urgent cases we are helping paramedics do their job, which is to save lives. Whether it be services such as Nurse-on-Call, pharmacists or the Victorian virtual ED, there is a vast array of options available to Victorians. I thank the minister and her team for all the work that they do, and I look forward to having the minister out in the Glen Waverley district.

Minister’s Response:

I thank the member for raising this matter.

I would like to acknowledge the work of all our Triple Zero Victoria (TZV) personnel. They provide lifesaving emergency call taking and dispatch for all Victorians and are essential to the State’s emergency response system.

As the Minister for Emergency Services, I am fortunate enough to regularly visit TZV’s State Emergency Communication Centres. Most recently, along with the Minister for Health and Ambulance Services, the Hon. Mary-Anne Thomas MP, I witnessed firsthand the outstanding service delivered by our highly capable call-takers and dispatchers to the community every day.

I can report that in 2023-24, TZV answered 2.9 million calls for assistance, representing a call every 10.9 seconds or 7,900 calls a day. This work is extremely important and the State Government thanks them immensely.

I look forward to you joining me when I next Visit Triple Zero Victoria.

Jaclyn Symes MP
Attorney-General
Minister for Emergency Services

John Mullahy MP
Author: John Mullahy MP

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